Find practical information about choosing a pair, delivery and returns. For the full terms, follow the linked policy pages or contact Amoyrc about your order.
1. What does Amoyrc sell, and are the products authentic?
Amoyrc is a specialist skate-footwear store with a selection from Nike SB, New Balance Numeric, Vans, adidas, DC and Etnies. We sell authentic products. If an item you receive is counterfeit, you may return it for a refund. Contact us with your order details so we can help; we provide a prepaid return label and do not charge return postage or a restocking fee for such returns. Read our Returns & Refunds policy.
2. How should I choose my size?
Our catalog uses US sizing. Most listings identify US men's sizes; Vans listings identify US men's/boys' sizes. Follow the size system and any fit notes on the individual product page. A unisex label does not make the numeric size a US women's size. Fit varies by brand and model, so we do not apply one universal size-conversion chart. See the Size Guide or contact us with the product link and your usual size.
3. Where do you ship, and where are orders dispatched from?
We currently ship only within the United States. Orders are dispatched from our operating and inventory location at 1132 Melville Dr, Riverside, CA 92506, United States. See our Shipping Policy for delivery details.
4. How long does order processing take?
Orders are prepared for dispatch within 2–3 business days. Business days are Monday–Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day. This handling period is separate from the shipping service's transit time.
5. How much is Standard shipping?
Standard shipping is $14.99 USD per order, with an estimated transit time of 7–12 business days after dispatch. Buying additional pairs does not multiply the shipping fee. Allow 9–15 business days in total, including handling.
Standard shipping is free when the merchandise subtotal is more than $250 USD, starting at $250.01, after any applicable discounts and before shipping and taxes. Exactly $250.00 does not qualify. Select Standard at checkout to use the free service.
6. Is Express shipping available?
Express shipping is $24.99 USD per order, with an estimated transit time of 2–5 business days after dispatch. The 2–3 business day handling period still applies, giving an estimated total of 4–8 business days. Express remains $24.99 for orders over $250; the free-shipping threshold applies only to Standard. Delivery times are estimates, not guarantees.
7. How can I track my order?
Use the tracking number in your Amoyrc shipping confirmation email on our 17TRACK tracking page. Your tracking number is different from your Amoyrc order number. Carrier updates can take time to appear, and a newly created tracking number does not necessarily mean the carrier has received the parcel. Our Track Order guide also explains order-status links and customer-account access.
8. Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. We may be able to help before an order ships, but changes or cancellation are not guaranteed. Once an order is in transit, we cannot modify it. For an item already delivered, please review the return process.
9. How do returns work?
You may request a return within 30 days after your item is delivered. Contact us before sending it back. Eligible items should be in the same condition received, unworn or unused, with tags and in their original packaging, subject to the Returns & Refunds policy. Contact us immediately if an item is damaged, defective or incorrect.
After your return is approved, we email a prepaid return shipping label for you to print. Amoyrc pays the postage for eligible approved returns, and the restocking fee is $0. Follow the destination and instructions on the approved label; do not send merchandise to our business address without contacting us first.
10. When will I receive my refund?
We notify you after receiving and inspecting the return. For an approved return, we issue the refund to the original payment method within 7 business days after receiving the returned item. Your bank or payment provider may need additional time to post it. If you have not received a refund update within 7 business days after the return was received, contact us with your order number and return tracking details.
11. Which payment methods can I use?
Use the payment methods displayed in Shopify checkout for your purchase. Available card and wallet options can depend on your device, location and payment eligibility. Prices are shown in US dollars. Review the merchandise subtotal, selected delivery charge and any applicable tax before paying. See Payment Information for further guidance.
12. How can I contact Amoyrc?
Email rickbayliss@amoyrc.com, call +1 951-780-5169, or use our Contact Us form. Customer service is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT).
Business operator: RICKY LEE BAYLISS. Our business address is 1132 Melville Dr, Riverside, CA 92506, United States. Please contact us before visiting or returning merchandise so we can confirm the appropriate arrangements.